Self-service kiosks for Fairmont hotels.
Fairmont Hotels and Resorts plans to install self-service kiosks in its properties in North America.
The first kiosk will be at the Fairmont Royal York in Toronto, with the roll-out across all the company’s properties to be completed later in the year.
The luxury brand partnered with IBM to deliver its tailored kiosk solution, which is based on IBM’s e-access Hotel Check-In Kiosk.
IBM provided the kiosk hardware and software, application development service, and implementation services, and will also provide ongoing monitoring and management of the Fairmont kiosks.
The new registration process enable guests to check-in and out, personally select a room, receive their room key, and instantly enrol in the brand’s guest loyalty program, Fairmont President’s Club.
Based on the initial reservation and pre-confirmed preferences, the guestroom selection feature - similar to the seat-selection functionality offered by airline kiosks - will enable travellers to visually select a hotel room of their liking from a graphical map.
Other advanced services and features of Fairmont’s self-service kiosk include airline check-in and a range of group travel features.