MICROS Launches First Self-Serve OPERA Kiosk at Holiday Inn Gwinnett Center in Duluth, GA
COLUMBIA, Md., April 22 /PRNewswire-FirstCall/ — MICROS Systems, Inc. (Nasdaq: MCRS - News), a leading provider of information technology solutions for the hospitality industry, and InterContinental Hotels Group (NYSE: IHG; [ADRs]) (London: IHG), the world’s most global hotel company, have installed the first OPERA Kiosk pilot. The full service kiosk allows guests to make specific changes to their reservations, check in or out of the hotel, as well as check in to specific airlines and print boarding passes on the spot.
The OPERA Kiosk was developed in partnership with Kinetics, a subsidiary of NCR Corporation. The kiosk has a real-time interface to the MICROS OPERA Property Management System via the OPERA Kiosk Web Services. Kinetics’ CheckInHere solution enables hotel guests to obtain their airline boarding passes via the OPERA Kiosk.
Holiday Inn Gwinnett Center in Duluth, Ga., is the site of the OPERA kiosk pilot. Since opening in January 2004, the prototype hotel has served as the pilot for many Holiday Inn brand innovations. Large-scale implementation of the kiosk should begin later this summer.
MICROS worked very closely with IHG to develop the kiosk which provides point-to-point access and gets to the heart of what matters most to people — genuine service,” stated Angela Brav, Senior Vice President, Applied Technology for InterContinental Hotels Group. “Offering our guests a way to make their hotel experience easier and quicker gets to the core level of hospitality we provide.”
“The OPERA Kiosk is more innovative and feature rich than the first generation kiosks found in most hotel properties today,” stated Tom Giannopoulos, Chairman and CEO of MICROS Systems, Inc. “With check in access to the airline systems, automated key-encoder, and folio printers, the OPERA Kiosk will become a desired amenity to business and leisure travelers.”
Source: MICROS Systems, Inc.